Product Design and Branding
Lead Product Designer
Initial overall business process to complete a DIY and part replenishment case
After learning that most station owners aren't up to date about all station parts, I opted to iterate on a visual approach to create a new case. The option to omit this process and use plain notes to describe their problem was used as well.
Team concluded on using visual selector (v5) and improving on other UI elements
High fidelity case creation flow using visual selector
Repair Whiz offers complete transparency of cases and their current state, for web and mobile platforms.
Scheduling was designed to be simple and efficient. Future features I would want to research and implement would be letting the product automatically assign contractors based on a profile and SLAs (Agreements set between Petronas and station owners)
Case activity offers complete peace of mind to station owners by tracking repairs and offering all the important details